Last updated: [19-10-2025]
1. Introduction
Welcome to Moniquesplace, operated by Stevovo cc T/A Moniquesplace (“we”, “us”, or “our”).
We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our WooCommerce online store or make a purchase from us.
2. Information We Collect
When you visit or use our website, we may collect the following information:
- Personal Information: Your name, email address, phone number, and billing/shipping address.
- Account Details: Username, password, and purchase history (if you register an account).
- Payment Information: Payment details are processed securely via trusted third-party payment gateways such as PayFast, PayGate, Yoco, or PayPal. We do not store or have access to your full credit card information.
- Technical Information: IP address, browser type, device details, and browsing activity (via analytics tools).
- Communication Data: Messages sent via our contact form, WhatsApp, live chat, or email.
3. How We Use Your Information
We use your information to:
- Process and fulfil your orders.
- Communicate with you regarding your purchases or account.
- Provide customer support.
- Improve our website and product offerings.
- Send marketing or promotional messages (only if you have opted in).
- Comply with our legal and tax obligations.
4. Cookies
Our website uses cookies to enhance your browsing and shopping experience.
Cookies help us:
- Keep products in your shopping cart.
- Remember your preferences.
- Collect anonymous site analytics.
You may disable cookies in your browser, but some parts of the website may not function correctly if you do.
5. Data Protection & Security
We take the protection of your personal data seriously and use SSL encryption, secure hosting, and firewalls to safeguard your information.
Our website and WooCommerce platform are regularly updated to ensure ongoing security.
6. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share limited data only with trusted third parties such as:
- Payment processors (to process transactions).
- Delivery partners (to deliver your orders).
- Service providers (for website maintenance, analytics, or marketing).
These parties are contractually obligated to keep your data secure and confidential.
7. Your Rights (POPIA)
You have the right to:
- Access the information we hold about you.
- Request correction or deletion of your personal data.
- Withdraw consent for marketing communication.
- Lodge a complaint with the Information Regulator of South Africa if you believe your data has been mishandled.
8. Retention of Data
We retain your information only as long as necessary to:
- Provide our services.
- Comply with legal and tax requirements.
- Resolve disputes and enforce agreements.
9. External Links
Our website may include links to external websites.
Please note that we are not responsible for the privacy policies or content of third-party sites.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Stevovo cc T/A Moniquesplace
📍 22 Almond Road, Primrose, Germiston, 1401
📧 info@stevovo.co.za
📞 011 822 9462