Terms and conditions of use

The basics apply. You pay, we deliver. You no pay, we no deliver.

If you not happy with your purchase for any odd reason, we will make a plan to assist you wherever we can.

Deliveries are as usual based on many factors, but we certainly try to keep to our basic schedules.

Warranties are manufacturer dependant, & not by our descretion.

Cheques, we do not accept.

EFT payments must be cleared prior to any action on our side.

We do not accept Cash On Delivery or upon collection.

EFT & Snapscan wil do the trick.

Mobile Data

These are data sim cards only. No phone numbers allocated and they can only be used for data. The sim cards are ricar'd under our business name.

You need to purchases a sim card as well as a data package. Once you cancel for any reason all the data will expire on the date of termination & the sim card will be deleted.

Invoices will be sent out on the 25th of every month. Payments must be in our account before the 1st working day of the following month.

If no payment has been received the data service will be suspended for a period of seven working days.

If no payment has been received by then, the sim card will be cancelled totally. To reactivate the sim card at a cost of R 100,00 ex vat will take on average 10 working days.

Rollover of Data

Should you not use all of your purchased data within a month (1st to last day of each month); the unused data will carry over to the following month for a period of 3 months. As your data is exhausted the unused data from the oldest months accumulated data will be added to your service. In order to use your rollover you must first deplete your monthly allocation of data, once the monthly allocation is depleted your rollover data will automatically become available.

EXAMPLE
You have not used up all your data for June, July and August. In September you run out of data, we will automatically allocate the unused data from June to your data service first. If you deplete this data too, we will automatically allocate the unused data from July and if you deplete this, we will automatically allocate the data from August. If you reach the end of September and you only needed to use your rollover data from June and July, the unused data from August will be available to use in October.

Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your payment fails for any reason all data that has accumulated will fall away and will not be re-allocated on payment for the service. Should you cancel your service any accumulated data will fall away. 

Voip

Our server line rental is at a fraction of the cost of renting a Telkom line. NB: We need your Rica documents (ID + Proof of residence) in order to Port your number/s over to us.

THESE PRODUCT-SPECIFIC TERMS AND CONDITIONS NEED TO BE READ IN CONJUNCTION WITH THE GENERAL TERMS AND CONDITIONS. WHERE ANY DISCREPANCY OCCURS, THE PROVISIONS OF THESE PRODUCT-SPECIFIC TERMS AND CONDITIONS SHALL APPLY.

Voice over IP is an alternative means of making and receiving phone calls via a VoIP device (handset) or Application. VoIP calls are terminated by making use of an internet connection. The VoIP service sold by Moniquesplace is a standalone service and does not include, the hardware, the physical internet connection or data required to use the service. The service can be used anywhere in South Africa and is not limited by geo-location. The quality of the calls made and received using the VoIP service will be determined by the internet connection being used.

Please refer to the table below which sets out the call termination rates. Voicemails received on your allocated number will be emailed to the provided email address.

The billing and call time for a new service purchased is Prorated. The service is a monthly billed service which will continue on a month to month basis until cancelled. Call time not depleted within the month of purchase will rollover to the following month for a maximum of 3 months before falling away.

Rollover Explained
As your call time is exhausted the unused call time from the oldest months accumulated call time will be made available. In order to use your rollover you must first deplete your monthly call time (allocated on the 1st of every month), once the monthly allocation is depleted your rollover call time will automatically become available.

EXAMPLE
You have not used up all your call time for June, July and August. In September you run out of call time, we will automatically allocate the unused call time from June to your service first. If you deplete this call time too, we will automatically allocate the unused call time from July and if you deplete this, we will automatically allocate the unused call time from August. If you reach the end of September and you only needed to use your rollover call time from June and July, the unused credits from August will be available to use in October. Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order or credit card payment fails for any reason all call time that has accumulated will fall away and will not be re-allocated on payment for the service. Should you cancel your service any accumulated call time will fall away.

Clients are able to purchase once off additional call time during the course of a month, this unused call time will rollover as the monthly call time does. Once your available call time has been exhausted you will not be able to make any outgoing calls until additional call time has been purchased. Clients are able to view their available Call Time balance in the Control Panel as well as via our Mobile App. Updating of additional call time, balances and service changes can be delayed by up to 15 minutes.

New purchases are subject to payment clearance as well as RICA. Call Time will only be available once payment has cleared and the RICA verification has been completed. Failure to pay for your service will result in the suspension of the service until payment in full has been received, you will not be able to make or receive any calls while the service is suspended. Should your debit order or credit card payment fail your service will be suspended immediately and only reactivated once payment has been received.

Cancellation of this service can be requested via the Client Control Panel before the 25th of each month. Once cancelled your allocated number will no longer be available and cannot be reactivated once cancelled.

Itemized billing can be downloaded via the Control Panel at any time. Calls made from an Moniquesplace VoIP number to another Moniquesplace VoIP number are zero rated - free of charge. Per second billing applies once the minimum call rate of R0.34 (incl vat) has been reached, please note that not all calls are subject to a minimum call rate.

Moniquesplace assumes no liability for the functionality and performance of any third party software that is used to terminate this service.

VoIP - Porting

Clients are able to port their existing residential Telkom or Neotel numbers to Moniquesplace. Supporting documents such as but not limited to ID Copy, Proof of payment for current account with the Operator you are porting away from as well as the latest invoice will need to be uploaded on signup. Numbers ported to Moniquesplace with a DSL line service on will be allocated a new telephone number once porting has taken place as you require a telephone service in order to have a DSL Line. Once porting has taken place for either a stand-alone telephone line or a telephone line with DSL on the client will have to contact the provider to cancel their unwanted services with them, Moniquesplace will not automatically do this. Please note that there is a possibility of up to 24 hours of downtime during the porting process. The porting of numbers takes approximately 14 days to be completed from application to porting.

VoIP – RICA

By accepting the Terms and Conditions for RICA you undertake to inform any persons that the purchase is intended for of the Terms and Conditions herein and their responsibilities in terms of the RICA Act.

All VoIP services are subject to RICA verification, as stipulated by law (Regulation of Interception of Communication Act of 2008). Clients are required to produce a legible copy of their valid Identity Document or Passport and proof of residential address. Non-South African citizens may submit a copy of their valid Passport. Verification documents must contain photo identification and must be a barcoded form of identification. Failure to produce the required aforementioned information will result in the product not being activated, regardless of any amounts billed.

Provisioning of the product will not take place if the required documentation is not produced and successfully verified. RICA verification must be done in person, for each new purchase regardless of whether the person/s has been RICA' d previously. The drivers of the courier service used by Moniquesplace are RICA agents and will RICA the user upon collection of the required documentation. The person who will use the VoIP service is the person who will be vetted and must therefore be available when the documents are collected. Under no circumstances will someone else be able to hand over the documents of the user. Should the order be for business purposes an authorized representative for the business must be available for the collection of documents and be vetted in his/her own capacity on behalf of the business. Clients will be required in terms of the Act to keep their physical address updated with Moniquesplace for a period of five (5) years from the date of purchase. The RICA verification for individuals younger than 18 years of age must be performed by their Legal Guardian on their behalf.

The following documentation together with legible copies thereof will be required for the RICA verification:

For a Natural Person:

Proof of Identification

Proof of Physical Address (Home Address)

For a Business:

Proof of Company Details

Proof of Address

Letter authorising selected representative to act as representative on behalf of the business

Proof of Identity for the representative

Proof of physical home address of company representative

The following documents are accepted for verification purposes:

Identity Verification (Natural Persons and Company Representative):

Green bar-coded South African ID book

Valid temporary ID issued by Home Affairs

Valid South African passport

New bar-coded ID cards

For Non-South African citizens – Passport or valid VISA / permit

Company Detail Verification (Businesses):

Company registration documents

Tax Clearance Certificate

SARS registration documents, or

Any other Government issued documents containing the Company details

Proof of Physical Address (Natural Persons, Businesses and Company Representatives):

Lease Agreement (not older than 12 months)

Municipal Account (not older than 3 months)

TV License (not older than 12 months)

Telephone Account (not older than 3 months)

Bank Statement (not older than 3 months)

Retail account which is delivered to that address on a regular basis (not older than 3 months)