This Privacy Policy describes how Moniquesplace (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from https://www.moniquesplace.co.za (the “Site”).
We are committed to protecting your privacy and complying with applicable data protection laws, including the Protection of Personal Information Act (POPIA) of South Africa.
- Information We Collect
When you visit our Site, we may collect the following information:
1.1 Personal Information
- Full name
- Billing and shipping address
- Email address
- Telephone number
- Payment details (processed securely via third-party payment gateways; we do not store card details)
- Account login credentials (if you create an account)
1.2 Automatically Collected Information
- IP address
- Browser type and device information
- Pages viewed and actions taken on the Site
- Date and time of visits
- Referring URLs
1.3 Cookies and Tracking Technologies
We use cookies and similar technologies to improve functionality, performance, and user experience. Cookie preferences are managed via Cookie Admin.
- Use of Cookies (Cookie Admin)
Our website uses Cookie Admin to manage cookie consent and compliance.
Cookies may be used for:
- Essential website functionality
- Shopping cart and checkout operations
- Analytics and performance tracking
- Security and fraud prevention
- Marketing and advertising (where consent is given)
You can manage or withdraw your cookie consent at any time using the cookie settings tool displayed on our Site.
- How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Communicate with you regarding orders, accounts, or enquiries
- Provide customer support
- Improve website functionality and user experience
- Comply with legal and regulatory obligations
- Prevent fraud and enhance security
- Send marketing communications (only where consent has been provided)
- Legal Basis for Processing (POPIA & GDPR)
We process personal information based on:
- Your consent
- Performance of a contract (order processing)
- Compliance with legal obligations
- Legitimate business interests, provided these do not override your rights
- Sharing of Personal Information
We may share your information with trusted third parties, including:
- Payment gateway providers
- Courier and logistics companies
- Hosting and IT service providers
- Analytics and marketing service providers
- Legal or regulatory authorities where required by law
All third parties are required to safeguard your information and use it only for agreed purposes.
- Data Security
We implement appropriate technical and organisational security measures, including:
- SSL encryption
- Secure hosting environments
- Restricted access to personal information
While we take reasonable steps to protect your data, no system is entirely secure.
- Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, accounting, or regulatory requirements
- Your Rights
You have the right to:
- Access your personal information
- Request correction or deletion
- Object to processing
- Withdraw consent at any time
- Lodge a complaint with the Information Regulator of South Africa
Requests may be submitted using the contact details below.
- Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
- Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
- Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
- Contact Information
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Website: https://www.moniquesplace.co.za
Email: steven@moniquesplace.co.za
Business Name: Stevovo cc t/a Moniquesplace